1. Introduction
This Fair Use Policy (“Policy”) is designed to ensure the integrity, security, reliability, and privacy of Hoctra’s web hosting environment. While we offer unlimited bandwidth, it’s essential to have a policy in place to prevent misuse and ensure fair access to all our customers.
2. Unlimited Bandwidth
Hoctra provides unlimited bandwidth with some of its web hosting packages. This means there are no set limits on the amount of data transferred to or from our servers. However, this is subject to the terms set out in this Policy.
3. Fair and Reasonable Use
While we offer unlimited bandwidth, this is subject to a fair and reasonable use clause. This means that your usage should not adversely affect the service quality for other customers or the performance of our servers.
4. Prohibited Uses
The following uses of our web hosting services are considered a violation of this Policy:
Hosting file-sharing services or torrent services.
Streaming of video or audio content where the core purpose is not related to the website’s content.
Using the service to operate server-based applications, including but not limited to gaming servers, chat servers, or any high-performance applications.
Running automated or manual security scans.
Hosting content or engaging in practices that are illegal or could harm Hoctra’s reputation.
5. Monitoring and Enforcement
Hoctra actively monitors server performance and bandwidth usage. If we determine that a customer’s bandwidth usage is continuously excessive, affects our ability to provide service to other customers, or violates this Policy, we may take corrective actions. These actions may include, but are not limited to, bandwidth throttling, suspension, or termination of services.
6. Changes to this Policy
Hoctra reserves the right to amend, alter, or modify this Fair Use Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
7. Reporting Violations
If you believe that a user of Hoctra’s web hosting service has violated this Policy, please contact us at info(at)hotcra.com.au.
8. Acceptance of this Policy
By using Hoctra’s web hosting services, you agree to abide by this Fair Use Policy. Failure to comply with this Policy may result in suspension or termination of your services.
9. Backup and Data Integrity
While Hoctra takes necessary measures to ensure the integrity and security of data, customers are responsible for maintaining backups of their website and data. We are not responsible for any data loss or corruption.
10. Resource Usage
CPU and Memory: Websites that consistently use a high amount of server resources (CPU, memory) may be asked to optimise their site or upgrade to a higher package.
Inodes: The number of inodes (data structures that store information about files) used should be within reasonable limits. Excessive inodes can affect server performance.
11. Email Usage
Bulk Emails: Sending mass or bulk emails, including newsletters, marketing emails, and promotional offers, should be done within reasonable limits. Any actions that lead to our IP addresses being blacklisted are strictly prohibited.
SPAM: Sending unsolicited emails or messages, or “spam,” from our servers is strictly prohibited. Any accounts found to be sending spam will be suspended or terminated.
12. Security
Customers are responsible for the security of their accounts, websites, and data. This includes keeping software and scripts updated, using strong passwords, and ensuring that unauthorised parties do not gain access.
13. Cooperation with Law Enforcement
Hoctra will cooperate with appropriate law enforcement agencies and other parties involved in investigating claims of illegal or inappropriate activity.
14. Limitation of Liability
Hoctra shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use of our web hosting services or any breach of this Fair Use Policy.
15. Review and Feedback
We encourage our customers to regularly review this Policy and provide feedback. This helps us ensure that our services meet your needs and remain of high quality.
